RMA Policy:
- All defective merchandise must have a valid Return Merchandise Authorization (RMA) number issued by 1st PC Corp.'s RMA Department before they are returned to 1st PC Corp. RMA number should be clearly visible on the packing box.
- Any merchandise received by 1st PC Corp. without a valid RMA number shown clearly visible on the outside of the packing box will be refused and returned to the sender at the sender's own risk and expenses.
A. Such request for RMA number should include the original invoice number from 1st PC Corp., the original invoice date, the item number, and a brief description of the alleged decfect.
B. All of the above information should be written clearly on the RMA request form obtained from 1st PC Corp.'s RMA Department.
- 1st PC Corp., upon receipt of the defective merchandise, will evaluate the alleged defect, and in 1st PC Corp.'s own discretion, assess the repair, replacement needed, or credit to be issued to the buyer. 1st PC Corp. will replace the item within warranty period if a defect is found. Or, upon agreement, a credit can be issued for the item returned within warranty period. If no real defect is found then 1st PC Corp. will return the merchandise to customer.
- Defect On Arrival merchandise must be returned within fourteen days from the date of the original invoice. A replacement will be shipped after DOA merchandise is received by 1st PC Corp. Or, if no immediate replacement is available and upon customer's consent, credit will be issued. No DOA return will be accepted fourteen days from the original invoice date.
- Non-defective goods may be returned for credit within seven days of the original invoice date. Customers must inform 1st PC Corp. as soon as time allows. All returns MUST be evidenced by prior arrangements and agreement, otherwise they will be returned at the sender's own risk and expenses. Return item for credit shall come in original package and box with manual and accessories if provided and must be in good, salable condition. No return for credit will be considered after seven days under any circumstances.
- If special arrangement and agreement is made for products returned for credit seven days after original invoice date, a 25% restocking fee will be applied.
- Special order item, promotional item, clearance or close-out items will be sold either without warranty or with limited warranty for a time period specified by 1st PC Corp. Special agreement and arrangement are needed for return on these items seven days from the original invoice date. A 40% restocking fee will be applied to those returns after seven days from the original.invoice date.
1st PC Corp
20279 Paseo Del Prado, Walnut, CA 91789, USA
Tel: 1-909-595-2603
Fax: 1-626-628-3025
Email: info@1stpccorp.com
|
